Terms & Conditions

1. Agreement & Business Information

These Terms and Conditions ("Terms") constitute a legally binding agreement between the client ("you" or "Customer") and Cleanerway Cleaning Solution ("Cleanerway", "we", "our", or "us"), operating from 30 Wally Pl, Lynbrook VIC 3975, Australia.

By requesting a quote, confirming a booking, or permitting our team to commence work on your premises, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Quotations & Transparent Pricing

All initial quotes are provided based on the property size, layout, and service scope information provided by the customer. Cleanerway adheres to a strict upfront pricing philosophy: the price quoted is the price you pay for the agreed scope.

If, upon arrival at the premises, the property condition significantly differs from the description provided (for example, excessive rubbish, heavy pet soiling, active hoarding, or unannounced renovation debris), our team will inspect the space and discuss any necessary scope or price adjustment with you before commencing work. No additional fees are applied without prior customer authorization.

3. Property Access & Essential Utilities

To ensure a safe and thorough clean, the customer must ensure:

• Safe Access: Unrestricted access to the premises at the scheduled arrival time (via key handover, lockbox code, or on-site meeting).
• Utilities Connected: Working electricity and running hot and cold water must be active at the property. Our high-grade extraction and vacuuming equipment cannot operate without active electrical and plumbing utilities.
• Personal Belongings: For end of lease cleans, the property must be completely vacated of personal belongings and furniture prior to cleaning commencement (unless furnished cleaning was explicitly booked).

4. Cancellation & Rescheduling Policy

We understand that moving dates and operational schedules can change. We request a minimum of 24 hours notice for any rescheduling or cancellation of a confirmed booking.

Cancellations made with less than 24 hours notice or where our team arrives at the property but is unable to gain access may be subject to a reasonable call-out fee to cover team scheduling and travel costs.

5. Quality Assurance & Service Standards

Our Quality Assurance policy applies to all professional cleaning services provided by Cleanerway:

• Any cleaning concerns must be reported promptly following job completion.
• Any cleaning item flagged must be part of the agreed scope of work originally booked.
• The customer should provide clear photographic documentation or inspection notes detailing the specific areas requiring attention.
• Cleanerway will review and address flagged areas promptly to ensure customer satisfaction.
• Our service standards do not apply to damage classified as permanent wear and tear, structural defects, mold behind silicon/grout older than manufacturer tolerance, or cleaning affected by subsequent trades or occupants entering after our job sign-off.

6. Payment Terms

Payment for residential and end of lease cleaning is due upon completion of the clean unless otherwise agreed in writing. For commercial and ongoing corporate contracts, payment terms are net 14 or 30 days as specified on the issued tax invoice.

We accept bank electronic funds transfer (EFT), Visa, Mastercard, and direct debit. Official itemised tax receipts are provided for all transactions to facilitate bond returns and tax accounting.

7. Insurance & Liability

Cleanerway maintains comprehensive Public Liability Insurance coverage for all team members and operations across Victoria.

Our cleaners exercise extreme care with every property. In the unlikely event that damage occurs as a direct result of our team's negligence, it must be reported to Cleanerway within 24 hours of job completion with photographic evidence. Pre-existing wear, aged grout discoloration, and unstable fixtures must be noted prior to clean commencement.

8. Health, Safety & WorkSafe Compliance

The safety of our cleaners, your family, and your staff is of paramount importance. Cleanerway complies strictly with Victorian WorkSafe occupational health and safety regulations.

Our cleaners reserve the right to decline cleaning tasks that involve hazardous materials (such as asbestos, exposed biohazards, or pest infestations) or working at unsafe exterior heights without prior risk assessment and certified safety scaffolding.

9. Governing Law

These Terms and any dispute arising from them are governed by and construed in accordance with the laws of the State of Victoria, Australia. Both parties submit to the exclusive jurisdiction of the courts of Victoria.